Returns

For sanitary purposes, Harper Ray Accessories does not accept returns or exchanges. If you received an incorrect order, please contact Gillian via email at info@shopharperray.com.

Processing of orders begins immediately after an order is placed. Therefore, once an order has been placed, it cannot be cancelled or changed.

Coupon codes cannot be applied to previously placed orders.


Shipping/
Pick Up

SHIPPING
All orders take 1-3 days to process. Please keep in mind majority of the accessories are handmade. Packages are sent via USPS Priority Mail (2-4 day shipping) from Michigan and a tracking number will always be provided. Once you receive a tracking number from Harper Ray Accessories, any questions regarding tracking and shipment must be directed towards USPS. All custom orders are considered a "pre-order" and processing time is listed in the description of the item. All processing times are an estimate and not guarenteed. 

PICK UP
If you are in the Metro-Detroit area there is a pick up option available for orders placed online. Here are three short steps to complete your pick up order:
1. Shop as normal on our website. Add everything to your cart & click checkout.
2. Check the “Pick Up Order” box on the checkout screen & use the code SHOWROOMPICKUP to get rid of the shipping charge. Then, complete the checkout process.
3. All done! Sit back and relax, you’ll receive an email within 1 hour letting you know when your order has been completed and is ready.

All pick up orders must be picked up during regular business hours.


Proper Care

All costume jewelry will eventually lose color over time. With proper care, you can keep your jewelry flawless for as long as possible! Pure water will not cause your jewelry to tarnish, however, tarnishing is possible if your jewelry is introduced to sweat, oils, and chemicals. Try to keep it away from salt water, too! Keep your jewelry in the velvet pouch it came in when you are not wearing it. A complete list of dos and don’ts come with your purchase. At Harper Ray Accessories we will always put our best effort forth when it comes to providing you with jewelry. 

FYI: I wear my Classic Nameplate every day, no matter what, I never take it off (unless I'm wearing some other Harper Ray goodies, of course). At the gym, in the pool, in the ocean. All of our nameplates are double dipped in an 18k gold plating so they are much less likely to tarnish over time.